Product Development Technical Service Specialist

Garden Grove, CA

CTS is looking for a self-driven, dependable, and highly motivated person to join the Technical Service Group. This Technical Service Specialist will gain training, development, and experience to assist sales team members and customers with answering product questions and troubleshooting field concerns. This person will work closely with the product development and quality control teams to perform laboratory testing, oversee internal and external validations, and provide training on new and existing products. Experienced CTS engineers, technical service representatives, and sales team members will teach this individual about the functionalities, physical properties, and application procedures of our products.

Responsibilities:

  • Support customers and the sales team with:
    • Internal and external product validations
    • Technical support and on-site problem solving.
  • Learn and apply laboratory techniques and test methods for cement and resins.
  • Create reports to share feedback on new product developments and validations, new techniques, protocols and claims.
  • Attend training sessions and annual trade shows.
  • Present new products to the sales team and perform training seminars.
  • Provide product and application training in individual and group settings.

Qualifications:

  • Bachelor’s Degree in Materials Science, Materials Engineering, Chemical Engineering, Chemistry, or five (5) years of field construction or laboratory experience or five (5) years of sales experience in construction building materials
  • Excellent verbal and technical writing skills
  • Ability to lift 50 pounds
  • Ability to travel for validations
  • Proficient utilizing Microsoft Office Suite (Excel, Word, PowerPoint)

Desired Skills and Experience:

  • Familiarity working with ASTM (American Society for Testing and Materials) standards, ANSI (American National Standard Institute), ACI (American Concrete Institute), and knowledge of industry standards
  • Experience working with cement, mortar, or concrete
  • Experience working on construction sites
  • Detail Oriented
  • Enthusiastic about work-related travel
  • Ambitious and proactive
  • Strong organizational and problem-solving skills
  • Bilingual English/Spanish proficiency preferred

The salary range is $28.00 – $35.00 BOE.

Great companies are built by great people. At the heart of CTS’ success is our team of employees-owners whose integrity, commitment and willingness to go the extra mile stand behind everything we do. Because of our employee-owners, we have earned the reputation of providing outstanding products and service to customers, dealers and distributors. If interested in working in the exciting and growing world of cement, email your resume and cover letter. CTS is an equal opportunity employer.

We are only able to respond to candidates who are qualified for the position. No recruiters, no staffing firms, and no phone calls, please.